Privacy Policy

Effective Date: 24^th November 2024

At Z Secrets, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information. By accessing or using our services, you consent to the practices described in this Privacy Policy.

1.    Information We Collect

We may collect various types of information, including but not limited to:

1.1 Personal Information

• Name
• Contact information (email address, phone number, postal address)
• Payment information (credit card details, billing address)

 

1.2 Non-Personal Information

• Information automatically collected through cookies and similar tracking technologies (e.g., IP address, browser type, device information)
• Aggregated and anonymized information that cannot be used to identify an individual

 

2.    How We Use Your Information

We may use your information for the following purposes:

2.1 Order Processing

• To process and fulfil your orders
• To communicate with you about your orders

 

2.2 Customer Support

• To respond to your inquiries and provide customer support
• To address any issues or concerns you may have

 

2.3 Marketing and Promotions

• To send you marketing communications and promotions, if you have opted in
• To personalize your experience with product recommendations and tailored content

 

2.4 Legal and Regulatory Compliance

• To comply with legal and regulatory obligations we shall keep information on file as per required

 

2.5 Improving Our Services

• To analyse and improve our products and services
• To enhance the functionality of our website and user experience

 

3.    Disclosure of Your Information

We may share your information with:

3.1 Service Providers

• Trusted third-party service providers who help us operate our business and provide services to you (e.g., payment processors, shipping providers)

 

3.2 Legal Compliance

• When required by law or in response to valid legal requests (e.g., government authorities)

 

3.3 Business Transfers

• In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity

 

3.4 Selling Your Data

• Z Secrets shall not and never will sell your data to any party or third party organisation. Full stop, never.

 

4.    Your Choices / Data protection Rights

You have the following choices regarding your personal information:

4.1 Access and Correction

• You may request access to and correction of your personal information in our possession

 

4.2 Opt-Out

• You may opt out of receiving marketing communications from us

 

4.3 Cookies – How to manage cookies

• You can manage cookie preferences through your browser settings
• You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

• The right to rectification

• You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete

• The right to erasure

• You have the right to request that Our Company erase your personal data, under certain conditions

• The right to restrict processing

• You have the right to request that Our Company restrict the processing of your personal data, under certain conditions

• The right to object to processing

• You have the right to object to Our Company’s processing of your personal data, under certain conditions

• The right to data portability

• You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions

• Privacy Policies of other websites

• IF Z Secrets website contains links to other websites, our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy

 

5.    Security

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information. Z Secrets website is hosted by GoDaddy who uses the latest encryption technology to protect your data. Their ‘Data Processing Addendum’ can be found at – Click Here

6.    Actionable Requests

IF you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [email protected]

7.     Updates to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal and regulatory reasons. The updated version will be posted on our website with a revised effective date, as shown in the Header.

8.    Disputes / How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

9.    Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at [email protected]