PRIVACY POLICY Effective Date: 24th November 2024 At Z Secrets, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information. By using our website or services, you consent to the practices described in this Privacy Policy. 1. INFORMATION WE COLLECT We may collect various types of information, including but not limited to the following: 1.1 Personal Information Name Contact information (email address, phone number, postal address) Payment information (billing address, card details processed securely) 1.2 Non-Personal Information Information collected automatically through cookies and similar technologies (IP address, browser type, device details) Aggregated or anonymized information that cannot identify an individual 2. HOW WE USE YOUR INFORMATION 2.1 Order Processing To process and fulfil your orders To communicate with you regarding purchases 2.2 Customer Support To respond to your inquiries To resolve issues or concerns 2.3 Marketing and Promotions To send promotional communications if you have opted in To personalise your shopping experience 2.4 Legal and Regulatory Compliance To comply with legal obligations and record-keeping requirements 2.5 Improving Our Services To analyse and improve website performance To enhance overall user experience 3. DISCLOSURE OF YOUR INFORMATION 3.1 Service Providers We may share your information with trusted third-party providers such as payment processors, hosting services, and delivery companies. 3.2 Legal Compliance We may disclose your information if required by law or to comply with valid legal requests. 3.3 Business Transfers If Z Secrets undergoes a merger, acquisition, or asset transfer, your information may be transferred to the new entity. 3.4 Selling Your Data Z Secrets shall not and will never sell your data to any party or third-party organisation. 4. YOUR CHOICES / DATA PROTECTION RIGHTS 4.1 Access and Correction You may request access to, or correction of, your personal information held by us. 4.2 Opt-Out You may opt out of receiving marketing communications at any time. 4.3 Cookies – Managing Cookies You can manage or disable cookies through your browser settings. Some website features may not function if cookies are disabled. Your GDPR Rights Include: The right to rectification The right to erasure The right to restrict processing The right to object to processing The right to data portability Privacy policies of other websites: If our website contains links to other sites, our policy applies only to Z Secrets. You should read the privacy policies of any external sites you visit. 5. SECURITY We take reasonable measures to protect your data from unauthorised access, alteration, or destruction. However, no method of transmission or storage is completely secure. Z Secrets is hosted by GoDaddy, which uses industry-standard encryption. Their Data Processing Addendum can be found on their website. 6. ACTIONABLE REQUESTS If you submit a data request, we have one month to respond. To exercise any of these rights, contact us at: support@zsecrets.co.uk 7. UPDATES TO THIS PRIVACY POLICY We may update this Privacy Policy from time to time. The latest version will always show the updated effective date. 8. DISPUTES / CONTACTING THE AUTHORITY If you believe your issue was not resolved satisfactorily, you may contact the Information Commissioner’s Office (ICO). 9. CONTACT US If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at: support@zsecrets.co.uk